Job Summary
The role of the Quality Assurance Analyst is to monitor, troubleshoot, assess, and assign 50 Below software application issues. This includes tracking submitted issues, following up with unresolved issues, testing of issue fixes, and communication of the issue fix to the appropriate party. The Quality Assurance Analyst is also responsible for analyzing newly developed applications and testing them for usability and functionality.
Responsibilities
- Maintain a list of problems and prioritize the fixes according to need and how many people the problems might be affecting
- Gain a functional understanding of all internal and external 50 Below applications to be able to troubleshoot issues as they appear
- Have a working knowledge of the Application Development employees to be able to send issues to the appropriate people
- Report on issues that have been resolved and issues that are still outstanding
- Troubleshoot and translate problems that were brought up by outside sources
- Test all new development and fixes that have been created by the Application Development
- Communicate clearly (in writing and verbally) the issues with new development and current applications
- Follow up regularly with assigned issues to get a status of where they are currently at and if they are currently being worked on
- Immediately bring critical issues to the attention of management and the employee responsible for fixing the issue
Position Requirements
- Strong troubleshooting skills and high level of attention to detail
- Ability and desire to follow up diligently on outstanding tasks
- Experience working both independently and in a team-oriented, collaborative environment is essential
- Can conform to shifting priorities, demands, and timeliness through analytical and problem solving capabilities
- Reacts to adjustments and alterations promptly and efficiently
- Flexible during times of change
- Ability to read communication styles of team members and contractors who come from a broad spectrum of disciplines
- Persuasive, encouraging, and motivating
- Strong written and oral communication skills
- Strong interpersonal skills
- Must be able to learn, understand, and apply new technologies
- Strong customer service orientation
- Ability to effectively prioritize and execute tasks in a high-pressure environment is crucial
Education/Experience
- Four-year college diploma or university degree in related field
- Experience with e-commerce preferred
- Familiarity with Microsoft Office Suite including Excel, Word, and Outlook
Physical Demands
- Sitting for extended periods of time
- Extensive typing
- Light lifting
Compensation
- Based on experience
- Benefits package
