Job Summary
The Website Merchandising Professional uses website merchandising best practices to efficiently help clients’ websites perform better. This position utilizes phone and email communication with clients on a defined schedule, basic Web site design/updating skills, and a methodical approach to improve product efficiency.
Essential Job Functions
- 50%: Act as a point of contact and coordinate the merchandising of clients’ sites
- 20%: Review site analytics to determine trends and merchandising effectiveness
- 15%: Perform simple site updates
- 10%: Organize information for the Fulfillment team
- 5%: Attend periodic seminars, webinars, and merchandising training sessions
Position Requirements
Phone Skills:
- Establish immediate rapport with clients
- Listen to customer needs and respond with professional Web site merchandising advice
- Provide valuable information during each phone call
Technical Skills:
- Knowledge of Microsoft business applications
- Working knowledge of Web site analytics packages
- Be proficient with general Web site trends and best practices
Organizational Skills:
- Accurately coordinate promotional calendars with Web site offers
- Multi-task several projects at once and manage time efficiently
People Skills:
- Work well with clients to describe Web site merchandising and best practices
- Ability to work in conjunction with other departments to achieve goals
- Strong customer service skills
Education/Experience
- High school diploma required, Marketing degree preferred
- Three years experience with web site phone consultations/support
- Google AdWords certification a plus
Physical Demands
- Sitting for extended periods of time
- Extensive typing
- Light lifting
- Some travel may be required
Compensation Package
- Salary based on experience
- Benefit package
