Robust website? Check. Powerful search engine strategy? Check. The final necessary piece to a successful online program is dedicated help desk support and personalized training. Unfortunately, this is the part many website providers fail to deliver on but support is a primary focus for all of our programs. In a time where many companies are moving to online forums, email, and off site support, we’re building a strong live support team. Why? Because this is what our agent & advisor customers want and need to build their online strategy.
Dedicated help desk support
Our dedicated help desk support teams are thoroughly trained and understand how to assist should any question or issue arise.
Personalized 1-on-1 training program
Each of your agents or advisors will receive two personalized training appointments a year to ensure that their websites are up to date and that they are aware of any new features to your website programs.
On-demand video training
We understand that some of our customers prefer to learn at their own pace. Others may forget how to do something and require a quick and simple refresher on a given task. We create a customized on demand video training library that highlights using every feature in our website editing portal.
Live interactive webinars
From time to time, we host live interactive webinars to educate your agents & advisors on the features and benefits of the website program. We take a “small group” approach to allow for question and answer sessions which is very valuable for webinar participants. Best of all, our webinars are FREE to attend.